Cancel My Order

1. About This Policy

LIGNMIO is an online-only store specializing in decorative lighting, celestial lamps, and home decor products.

This Cancellation Policy explains when orders may be canceled, when cancellation is no longer possible, and how refunds are handled for approved cancellations.

This policy should be read together with our Shipping Policy and Return & Refund Policy.

2. Cancellation Window

Customers may request order cancellation within 24 hours of placing an order.

Cancellation requests are reviewed based on the current fulfillment status of the order and are not guaranteed.

3. Eligible Cancellations

Cancellation may be approved if the order has not:

Been packed

Been assigned a shipping label

Been transferred to a shipping carrier

Entered shipment processing

Been shipped

Approved cancellations receive a full refund to the original payment method.

4. Orders Already Shipped

Once an order has shipped, cancellation is no longer available.

Customers should follow shipment tracking and, if eligible, submit a return request after delivery under our Return & Refund Policy.

5. Order Changes

Requests to change a shipping address, product selection, quantity, recipient information, or other order details must be submitted before shipment.

Changes cannot be guaranteed once order processing has begun.

6. Refunds for Approved Cancellations

Approved cancellations receive a full refund, including:

Product price

Shipping charges paid at checkout

Applicable taxes and fees collected during checkout

Refunds are processed within 7 business days to the original payment method.

Financial institutions may require additional time before funds appear in the account.

7. Duplicate Orders

If a duplicate order is placed accidentally, customers should contact us immediately.

If the duplicate order has not entered shipment processing, cancellation may be approved.

8. Fraud Prevention and Order Verification

For security purposes, some orders may require additional verification before shipment.

If verification cannot be completed, we may cancel the order and issue a full refund.

9. Consumer Rights

Nothing in this policy limits rights provided under applicable consumer protection laws.

Customers may have additional rights depending on their country, state, or region of residence.

10. Contact Us

LIGNMIO Operated by LIGNMIO LLC

Address: 601 E Red Bud Ave, St. Louis, MO 63147

Phone: +1 (417) 425-1941

Email: help@lignmio.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST

Please include your Order ID and the email address used during checkout when requesting cancellation assistance.