Privacy policy
1. About This Privacy Policy
LIGNMIO is an online-only store specializing in decorative lighting, celestial lamps, and home decor products. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices available to customers regarding their personal data.
This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Cancellation Policy, Return & Refund Policy, and Payment Policy.
All prices, shipping fees, taxes, duties, and refunds are processed in United States Dollars (USD).
This address is used for business operations, fulfillment activities, and authorized returns only. We do not operate a public retail store, showroom, local pickup location, or walk-in return center.
By using our website, placing an order, contacting customer support, subscribing to updates, or interacting with our services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We collect information necessary to operate our website, process orders, provide customer support, fulfill shipments, prevent fraud, and improve our services.
Information may include:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Product selections
• Payment status
• Shipping and tracking information
• Return and refund requests
• Customer support communications
• Photos or videos submitted regarding damaged, defective, incorrect, or missing items
When available, customers may also create an account. Account-related information may include email address, login credentials, and order history.
3. Payment Information
LIGNMIO does not store complete credit card numbers or CVV security codes on its servers.
Payments are processed securely through authorized third-party payment providers. Depending on the payment method used, payment processors may provide transaction status, authorization details, billing verification results, and refund information.
For more information regarding payment processing, please review our Payment Policy.
4. Shipping & Delivery Information
To fulfill and deliver orders, we may collect and use shipping-related information including:
• Recipient name
• Delivery address
• Contact information
• Tracking numbers
• Carrier updates
• Delivery confirmation
• Return label information
Shipping information may be shared with carriers, logistics providers, and fulfillment partners solely for the purpose of completing delivery services and providing shipment updates.
5. How We Use Information
Personal information may be used to:
• Process and fulfill orders
• Confirm payments
• Provide shipment tracking
• Communicate regarding orders and customer service requests
• Process returns and refunds
• Prevent fraud and unauthorized transactions
• Improve website performance and functionality
• Comply with accounting, tax, and legal requirements
• Respond to customer inquiries and support requests
• Send marketing communications when consent is provided or permitted by law
We do not use personal information for automated decision-making that produces legal or similarly significant effects.
6. Marketing Communications
Customers may choose to receive marketing communications from LIGNMIO.
These communications may include:
• New product releases
• Lighting collections
• Home decor inspiration
• Promotions and special offers
• Seasonal campaigns
• Website updates
Customers may unsubscribe at any time using the unsubscribe link included in marketing emails.
Transactional communications related to orders, shipping, payments, returns, or customer service will continue when necessary.
7. Cookies & Analytics
Our website may use cookies, analytics tools, pixels, and similar technologies to improve functionality and understand website performance.
These technologies may help us:
• Maintain website functionality
• Support shopping cart and checkout processes
• Improve user experience
• Measure advertising effectiveness
• Analyze website traffic and visitor behavior
• Detect technical issues and security concerns
Customers may manage cookies through their browser settings.
8. Sharing Information
We do not sell personal information for monetary compensation.
Information may be shared only when necessary with:
• Payment providers
• Shipping carriers and logistics partners
• Website hosting and technology providers
• Customer support platforms
• Analytics and advertising partners
• Fraud prevention services
• Professional advisers, including legal and accounting providers
• Government authorities when legally required
Any sharing of information is limited to purposes necessary for operating our business and serving customers.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
Security measures may include:
• SSL/TLS encryption
• Secure payment processing
• Access controls
• Fraud prevention systems
• Monitoring and security reviews
While we take reasonable precautions, no online system can guarantee absolute security.
10. Data Retention
Personal information is retained only as long as reasonably necessary to:
• Fulfill orders
• Provide customer support
• Process returns and refunds
• Maintain accounting and tax records
• Comply with legal obligations
• Prevent fraud and abuse
When information is no longer required, it may be deleted, anonymized, or securely restricted.
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
• Access requests
• Correction requests
• Deletion requests
• Data portability requests
• Marketing opt-out requests
• Restrictions on certain processing activities
To exercise any applicable privacy rights, please contact us using the information below.
12. Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been provided, we will take reasonable steps to remove it.
13. Third-Party Links
Our website may contain links to third-party websites, payment providers, carriers, or social media platforms.
We are not responsible for the privacy practices of third-party services. Customers should review the privacy policies of those services separately.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.
When updates occur, the “Last Updated” date at the top of this page will be revised accordingly.
15. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
LIGNMIO A Brand Operated by LIGNMIO LLC
Address: 601 E Red Bud Ave, St. Louis, MO 63147
Phone: +1 (417) 425-1941
Email: help@lignmio.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
For faster assistance, please include your name, email address, Order ID (if applicable), and a brief description of your request.