Shipping policy
About This Shipping Policy
LIGNMIO is an online-only store specializing in decorative lighting, celestial lamps, and home decor products. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking information, and the steps customers should take if a shipment is delayed, damaged, or missing.
All product prices, shipping fees, taxes, duties, and refunds are displayed and processed in United States Dollars (USD).
This address is used for business operations, fulfillment activities, and authorized returns only. We do not operate a public retail store, showroom, local pickup location, or walk-in return center.
Shipping Destinations
We currently ship to customers located in the United States, Canada, the United Kingdom, France, Germany, Italy, Spain, Belgium, Portugal, and Australia.
A complete and accurate delivery address is required for shipment processing.
We do not currently ship to PO Boxes, APO/FPO addresses, or locations that cannot be served by our shipping partners.
Order Processing
Most orders are processed within 1 to 2 business days after successful payment confirmation.
Processing activities may include order verification, inventory confirmation, packaging preparation, shipping label generation, and carrier scheduling.
Business days are Monday through Friday, excluding major public holidays.
Processing times are separate from shipping transit times.
Shipping Rates and Delivery Estimates
| Region | Countries Covered | Processing Time | Transit Time | Total Delivery Time | Shipping Fee | Free Shipping |
|---|---|---|---|---|---|---|
| United States | United States | 1-2 Business Days | 5-8 Business Days | 6-10 Business Days | Free | All Orders |
| Canada | Canada | 1-2 Business Days | 6-9 Business Days | 7-11 Business Days | $49 | Orders Over $899 |
| United Kingdom & Europe | United Kingdom, France, Germany, Italy, Spain, Belgium, Portugal | 1-2 Business Days | 7-10 Business Days | 8-12 Business Days | $79 | Orders Over $1199 |
| Australia | Australia | 1-2 Business Days | 8-12 Business Days | 9-14 Business Days | $99 | Orders Over $1399 |
Delivery times are estimates only and may vary due to weather conditions, customs inspections, carrier delays, public holidays, or local delivery circumstances.
All shipping fees and free shipping thresholds are displayed in United States Dollars (USD) and are shown at checkout before payment is completed.
Tracking information is provided once your order has been shipped.
Tracking Information
Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
Tracking updates may require 24 to 72 hours to appear after the carrier receives the shipment.
Customers should contact us if tracking information has not updated for several business days, if the estimated delivery window has passed, or if additional delivery assistance is required.
Damaged, Defective, or Incorrect Products
Customers should inspect their order promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as possible.
To help us review the issue quickly, customers may be asked to provide photos of the product, packaging, shipping label, and a brief explanation of the issue.
Customers should retain all packaging materials until the matter has been reviewed by our support team.
Lost or Delayed Shipments
If a shipment appears delayed or lost, customers should contact us so that we can coordinate with the carrier and investigate the delivery status.
Where carrier investigations confirm a shipment loss, a replacement or refund may be provided according to our policies.
Returns After Delivery
If you wish to return an item after delivery, please review our Return and Refund Policy.
All returns require authorization before items are shipped back.
Unauthorized returns may be refused or delayed.
Customer Support
For questions regarding shipping, tracking, delivery, returns, or order status, please contact us.
LIGNMIO A Brand Operated by LIGNMIO LLC
Address: 601 E Red Bud Ave, St. Louis, MO 63147
Phone: +1 (417) 425-1941
Email: help@lignmio.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
For faster assistance, please include your Order ID, email address, delivery address, and tracking number if available.