Return & refund policy
1. About This Return & Refund Policy
LIGNMIO is committed to providing a transparent and customer-friendly return experience. This Return & Refund Policy explains how return requests, refunds, damaged products, incorrect items, missing items, and cancellation-related refunds are handled.
This policy applies to eligible orders shipped to the regions listed above.
All prices, shipping fees, taxes, duties, and refunds are processed in United States Dollars (USD).
This address is used for business operations and authorized returns only. We do not operate a public retail store, showroom, local pickup location, or walk-in return center.
2. Quick Return Summary
| Return Topic | Policy |
|---|---|
| Return Window | 30 Days From Delivery |
| Return Authorization Required | Yes |
| Return Method | By Mail |
| Return Shipping Cost | Free For Approved Returns Using Our Label |
| Restocking Fee | None |
| Refund Method | Original Payment Method |
| Refund Processing Time | Within 7 Business Days After Inspection |
| Exchanges | Not Available For Preference-Based Returns |
3. Return Eligibility
Customers may request a return within 30 days of delivery.
To qualify for a change-of-mind return, products must be:
Unused
Undamaged
Unmodified
Returned with original packaging whenever possible
Returned with all included accessories and components
Returns submitted without authorization may be delayed or refused.
4. Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as possible.
Depending on the situation, we may provide:
A replacement product
A replacement component
A prepaid return label
A partial refund
A full refund
For faster assistance, please provide:
Order ID
Photos of the product
Photos of the packaging
Photos of the shipping label
A brief description of the issue
5. Return Shipping
For approved returns, LIGNMIO provides a prepaid return shipping label.
Customers should not return products without authorization or use a self-arranged return method unless approved by our support team.
6. Refund Processing
Once the returned item is received and inspected, refunds are processed within 7 business days.
Refunds are issued in USD to the original payment method used during checkout.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
7. Non-Returnable Situations
Returns may be declined if:
The product has been used
The product has been modified
The product has been damaged after delivery
Required components are missing
The return was not authorized
The item was not packaged safely during return shipment
8. Order Cancellations
Orders may be eligible for cancellation within 24 hours of purchase if fulfillment has not yet begun.
Once an order enters processing or shipment preparation, cancellation may no longer be possible.
Please review our Cancellation Policy for complete details.
9. Consumer Rights
Nothing in this policy limits any rights available under applicable consumer protection laws.
Customers located in the United States, Canada, the United Kingdom, the European Union, or Australia may have additional rights depending on local regulations.
10. Contact Us
For return requests, refund questions, damaged items, incorrect products, or shipping issues, please contact us:
LIGNMIO A Brand Operated by LIGNMIO LLC
Address: 601 E Red Bud Ave, St. Louis, MO 63147
Phone: +1 (417) 425-1941
Email: help@lignmio.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
Please include your Order ID and a brief description of your request for faster assistance.